Returns & Exchanges
ALLOWABLE PERIOD: 3 DAYS from the date when product is received
Valid reasons for return and exchange include the following:
- Items bought at regular price
- Product that is fundamentally different in nature from the product ordered;
- Faulty, defective, or damaged product;
- Wrong item is received; or
- Change of size or color (for the same brand and item)
Some items are non-refundable and non-exchangeable. These include:
- Nursing Bras
- Medela Breast Shields
- Shop Laurel Headbands and Clips
- Wink Postpartum Binder
- Chomp Pacifier Clips
- Items bought during sale events, at markdown or discounted price, or Gift Cards
- Customer can return items without a receipt. You only need to provide us your ORDER NUMBER.
- Returned items must be in the same condition received, unopened and in the original, undamaged packaging, with complete accessories and attached price tag. No marks, no stains, no rips.
- We do not accept returns on opened or used items.
- If you are entitled to a return, your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used.
- Customer can exchange items without a receipt. You only need to provide us your ORDER NUMBER.
- Exchanged items must be in the same condition received, unopened and in the original, undamaged packaging, with complete accessories and attached price tag.
- We do not accept exchanges on opened or used items.
- Exchange can only be made for a different size and/or color that is the same in nature from the product purchased.
- Selected item/s for exchange may be of the same or higher value as the original item being returned. The price difference of item/s with higher value than the original item must be paid. Customer waives any excess amount if item chosen for exchange has lower value than the original item.