Baby Registry: Frequently Asked Questions

1. When should I start my Baby Registry?

Starting early gives you time to consider your choices and enough lead time on wrapping and shipping your gifts. We are always available to answer your questions and offer personalized attention. You can also use our website to update your registry easily from home or work.

 

2. What does Building Roots give you when you register?

As a registrant, you will receive a number of exclusive benefits such as the following:

• Your gifts will be wrapped for free, with note cards included.
• If your location is within Gensan, your gifts will be delivered for free on the day of your event. Make sure you put the complete address of your designated location while creating your registry to avoid delays.
 BABY REGISTRY COMPLETION DISCOUNT: As a thank you for registering with us, enjoy 15% off your remaining registry items. Please inform us through social media or email if you wish to avail the Baby Registry Completion Discount.

 

3. How do I create a registry?

To Register Online: Simply click on the Gift Registry tab at the top of the page, select "Create" and you'll be on your way!

 

4. How do I add gifts to my registry?

Once you created a registry, look for the 'Add to Registry' button on each product page online.

 

 

5. How do I get personal assistance?

We are here to answer any questions you might have and share our expertise on things you might not know. You're sure to get one-on-one assistance in our store, just book an appointment on a specific date and time that works best for you.

You can also send us a message through Instagram or Facebook and we'll help you as best as we can.

 

6. How do I update my personal information on my registry?

- Log into your account online and open the 'gift' icon on the right side of the page.

- Click 'Edit Registry.'

 

- Click 'Edit.'

- Then, you can change your information and click 'Update' at the bottom of the page.

 

7. How do I mark items as purchased?

Items purchased directly off of your registry will automatically update as purchased, once the order is placed.

 

8. Where will my gifts be shipped?

When creating your registry, you will be asked for your Shipping Information. The address you will list there is where any gifts purchased from your registry will be shipped.

 

9. How do I let my friends and family know I'm registered at Building Roots?

When it's time to share your registry, we make it easy! Log into your registry and copy your registry email to share. Click any of the social media buttons to share the link.

 

 

10. When will I receive my discount codes?

Your discount codes will be sent to your email address. Please double check the email address you input while creating your registry.

You will receive your 10% discount code for your guests and your 15% discount code to purchase remaining items on your registry both online and in store within 2 weeks after you made your registry. If you register within 2 weeks of your event, you will receive the online discount approximately 5 days after you create it.

 

11. How long will my registry be available?

Registries are active on our website and in our stores for 3 more months after your event date.

 

12. Can I have more than one gift registry?

No, you can only have one (1) gift registry per event.

Note: If you have made a registry with us before and you'd want to make another one, please delete your previous registry, so you can make a new one. See below on how to delete or cancel your registry.

 

13. How do I delete or cancel my registry?

- Log into your account online and open the 'gift' icon on the right side of the page.

- Select 'Edit Registry'.

- Click on 'Edit'.

- Locate and click on 'Delete Registry'. This will cancel and delete your registry.

 

14. Can I return a registry gift I received if I don't have the receipt?

We should be able to track down the purchase transaction in our system. You still may be able to return or exchange new and unopened items without a receipt. Please see our Returns Policy.

 

15. How do I find and purchase from a Registry?

Find the step-by-step instructions here.

 

If your question is remained unanswered, kindly contact us through our Facebook or Instagram. You can also contact us here.