ALLOWABLE PERIOD: 5 DAYS from the date when product is received

Valid reasons for return and exchange include the following:

• Items bought at regular price
• Product that is fundamentally different in nature from the product ordered;
• Faulty, defective, or damaged product;
• Wrong item is received; or
• Change of size or color (for the same brand and item)

Some items are non-refundable and non-exchangeable. These include:

• Perishable goods, such as baby food and snacks, supplements, breastfeeding teas, food and snacks
• Nursing Bras
• Maternity Belly Bands
• Medela Breast Shields
• Shop Laurel Headbands and Clips
• Wink Postpartum Binder
• Chomps Pacifier Clips
• Custom or Special orders
• Items bought during sale events, at markdown or discounted price, and Gift Cards

Please get in touch if you have questions or concerns about your specific item.

RETURN POLICY:

1. Customer can return items without a receipt. You only need to provide us your ORDER NUMBER.
2. Returned items must be in the same condition received, unopened and in the original, undamaged packaging, with complete accessories and attached price tag. No marks, no stains, no rips.
3. We do not accept returns on opened or used items.
4. If you are entitled to a return, your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used.

To start a return, you can contact us at Instagram Direct Message, Facebook Private Message or email: buildingrootsph@gmail.com. If your return is accepted, we’ll send instructions on how to start the return process. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Instagram Direct Message, Facebook Private Message or buildingrootsph@gmail.com.

EXCHANGE POLICY:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you prefer to skip the return process:

1. Customer can exchange items without a receipt. You only need to provide us your ORDER NUMBER.
2. Exchanged items must be in the same condition received, unopened and in the original, undamaged packaging, with complete accessories and attached price tag.
3. We do not accept exchanges on opened or used items.
4. Exchange can only be made for a different size and/or color that is the same in nature from the product purchased.
5. Selected item/s for exchange may be of the same or higher value as the original item being returned. The price difference of item/s with higher value than the original item must be paid. Customer waives any excess amount if item chosen for exchange has lower value than the original item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.